At SureWin, every member's privacy is not merely a legal obligation — it is a responsibility we take seriously. This document clearly explains how we collect, use, store, and protect your personal information as a member of our platform.
All data transmitted between your device and surewin servers is protected by 256-bit SSL encryption – the same security standard used by leading financial institutions worldwide.
Your personal information is never sold, rented, or shared with advertisers or third-party companies without your explicit consent. Your data belongs to you.
All member data is stored on servers protected by strict access controls, intrusion detection systems (IDS), and automatic backups to prevent data loss.
Your password is stored in hashed form using modern algorithms. No one on the SureWin team can view or access your original password.
You have the right to access, amend, and request deletion of your personal data at any time via your account settings or by contacting our support team.
SureWin's privacy policy is designed to comply with international data protection standards, ensuring your information is handled in a transparent and responsible manner.
SureWin ("we", "Platform" or "company") is committed to protecting the privacy and personal information of all members who use our services through surewin.bz and the SureWin mobile app. This Privacy Policy is established to give you a clear and transparent understanding of our data handling practices.
By registering and using the SureWin platform, you agree to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform.
This Privacy Policy should be read together with Terms and Conditions SureWin. Both documents together form the complete agreement between you and SureWin regarding data management and platform usage.
We encourage you to read this Privacy Policy thoroughly and keep it for future reference. Any questions can be directed to our support team via 24/7 live chat.
SureWin collects your personal information in several ways – directly when you register or use the platform, and automatically through technology operating in the background. Below is an overview of the data we may collect:
| Data Category | Examples of Information | How It Is Collected |
|---|---|---|
| Personal Identity | Full name, date of birth, gender, ID card number | Registration form, KYC verification |
| Contact Information | Email address, phone number, residential address | Account registration, profile updates |
| Financial Data | Bank account details, transaction history, deposit limits | Payment processing, financial verification |
| Technical Data | IP address, browser type, operating system, device ID | Automated system logs |
| Game Data | Game history, wagering, wins, bonuses used | In-platform activity |
| Cookie Data | Language preference, login session, display settings | Browser cookies, local storage |
We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive information such as biometric data, political affiliations, or religious beliefs.
Every piece of information we collect has a clear and legitimate purpose. surewin uses your personal data for the following purposes:
SureWin does not use your personal data to make automated decisions that significantly affect you without human involvement in the review process.
SureWin understands the importance of your data privacy. We does not sell members' personal information to any third party for commercial purposes. However, in certain situations, we may need to share your information with the following parties:
All third parties who receive your data are bound by strict confidentiality agreements and are only permitted to use that information for specified purposes. We ensure they comply with data protection standards equivalent to our own policy.
SureWin never shares member data with advertising companies, data brokers, or any party unrelated to the direct operation of our platform.
The surewin platform uses cookies and similar tracking technologies to enhance your browsing experience and ensure the platform operates at its best. Cookies are small text files stored on your device when you visit our website.
We use several types of cookies:
You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some areas of the SureWin platform.
Cookies used by surewin do not contain your sensitive financial information and cannot be used to steal your identity or access your account.
We continuously invest in security infrastructure to ensure your data is always protected. The security measures we implement include:
While we take all reasonable precautions, no security system can be guaranteed 100% foolproof. In the event of a data breach that affects you, we will notify you in a timely manner in accordance with applicable legal obligations.
You also play an important role in protecting your account. Always use a strong password, enable two-factor authentication, and never share your login credentials with anyone.
As a surewin member, you have the following rights regarding the personal information we hold:
You have the right to request a copy of all personal data we hold about you at any time.
You have the right to request correction of any inaccurate or incomplete information in our records.
You may request the deletion of your personal data, subject to applicable legal data retention obligations.
You have the right to object to the processing of your data for direct marketing or analytics purposes at any time.
You may request your data in a machine-readable format for transfer to another service provider.
You may request that we restrict the processing of your data under certain circumstances while a dispute is being resolved.
To exercise any of the rights above, please contact the SureWin customer support team via live chat on the platform. We will process your request within a reasonable timeframe.
SureWin retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Our general data retention guidelines are as follows:
When data is no longer needed and there is no legal obligation to retain it, SureWin will delete or anonymise it in a secure and irreversible manner.
Please note that certain data may need to be retained even after you request account deletion, where there is a legal requirement or active investigation that necessitates the preservation of those records.
SureWin reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any material changes will be communicated to members via an in-platform notice or through the email registered to your account.
The "Updated" date shown at the top of this page indicates when this Privacy Policy was last reviewed. We encourage you to check this page periodically to stay informed of any recent changes.
Continued use of the surewin platform after a Privacy Policy update is published constitutes your acceptance of the revised policy. If you disagree with the changes, please stop using the platform and contact us to close your account.
For significant and material policy changes, we will send a clear notice to all active members at least 14 days before the changes take effect.
If you have any questions, concerns, or complaints regarding how SureWin handles your personal data, our team is ready to assist you.
Communication channels available to you:
We are committed to responding to all privacy-related enquiries within a reasonable timeframe. For formal data rights requests (access, rectification, deletion), please clearly state the type of request and provide the necessary identity verification information so we can process your request securely and accurately.
The surewin customer support team is available around the clock, 24 hours a day, 7 days a week, 365 days a year to assist you with any enquiries including privacy and account security issues.
SureWin is more than just an entertainment platform – we are your gaming partner that puts your safety and privacy first. Register now and enjoy a secure, fair, and exciting gaming experience alongside thousands of Malaysia members.