Terms and Conditions surewin – Official Guide for All Members

1 Acceptance of Terms and Conditions

By registering, accessing, or using any part of the SureWin platform — whether through the website at surewin.bz or our mobile app — you hereby agree to be fully bound by these Terms and Conditions. This agreement is effective between you as the user ("Member") and SureWin as the platform operator ("Company").

If you disagree with any part of these Terms & Conditions, you are required to discontinue use of the surewin platform. Continued use of our platform following any amendment to the terms constitutes your acceptance of the updated terms.

2 Member Eligibility

To be eligible to register and use surewin's services, you must meet all of the following requirements:

• Aged 21 years and above at the time of registration.
• Is an individual with the legal capacity to enter into a binding agreement.
• Not a resident or citizen of any country or territory where access to such services is prohibited by local law.
• Not listed on any voluntary self-exclusion programme related to online gambling.
• Registering in your own name and not on behalf of any other individual or entity.

Surewin reserves the right to request proof of age and identity at any time. Failure to provide the requested verification documents within the stipulated timeframe may result in a temporary suspension or closure of the account.

3 Account Registration and Management

Each individual is only permitted to hold one (1) surewin account. Holding multiple accounts by a single individual — whether using the same or different names, phone numbers, email addresses, payment methods, or devices — is strictly prohibited and may result in the closure of all associated accounts and forfeiture of any remaining funds.

You are solely responsible for:

• Ensuring all information provided during registration is accurate, complete, and up to date.
• Keeping your password and account login details confidential.
• Notify SureWin immediately if you suspect your account has been accessed without your authorisation.
• Any activity that occurs through your account, whether known to you or not.

Identity verification (KYC – Know Your Customer) is mandatory before your first withdrawal is processed. Required documents may include your national ID, passport, or other supporting documents as specified by our compliance team.

4 Deposits and Withdrawals

Surewin supports a variety of local payment methods for the convenience of Malaysian members, including FPX, DuitNow, Touch 'n Go eWallet, and major online banking channels. All deposits are processed in real time, while withdrawals are processed within the stipulated timeframe depending on the chosen method.

Deposit terms:

• Minimum and maximum deposit limits are as shown on the platform's cashier page.
• All deposits must be made using a payment method registered under the same member's name. surewin does not accept third-party deposits.
• Deposited funds may not be transferred to another account or used for any purpose other than gaming within the SureWin platform.

Withdrawal terms:

• KYC verification must be completed before your first withdrawal request can be processed.
• Withdrawals may only be made to a bank account or digital wallet registered in the same member's name.
• If there is an active bonus in your account, the wagering requirement (rollover) must be fully met before any withdrawal is permitted.
• Surewin reserves the right to request additional documents for verification purposes on any withdrawal request deemed unusual.
• Daily and weekly withdrawal limits are subject to your VIP membership tier.

5 Bonuses and Promotions

Surewin offers a wide variety of bonuses and promotions from time to time, including welcome bonuses, deposit bonuses, weekly cashback, daily rewards, and special promotions for VIP members. All bonuses are subject to the following terms and conditions:

• Each bonus has its own wagering requirement (rollover) that must be met before any bonus funds or winnings derived from the bonus can be withdrawn.
• Bonuses are valid for one account, one IP address, one device, and one payment method only.
• Surewin reserves the right to void any bonus suspected of being obtained through illegitimate means or in violation of promotional guidelines.
• Bonuses may not be transferred between players or directly converted to cash without fulfilling the rollover requirements.
• The validity period of each bonus is as stated in the respective promotion's terms. Expired bonuses cannot be reactivated.

Surewin reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Any decision made by surewin regarding the withdrawal or cancellation of a bonus is final.

6 Game Rules

All games available on the surewin platform use a certified Random Number Generator (RNG) that has been independently audited by an accredited third-party body. This ensures that every game outcome is completely random and cannot be influenced by any party.

• Members are responsible for understanding the rules of each game before playing. SureWin provides in-platform game guides for reference.
• In the event of a technical disruption during a game session, surewin will endeavour to restore the game to its last valid state. If restoration is not possible, the wager involved will be credited back to the member's account.
• Winnings obtained as a result of a software error or technical malfunction are void and will not be paid out.
• Surewin reserves the right to void game rounds and refund funds if an anomaly or system fault is detected.

For games involving other players (such as poker or certain table games), members are required to observe good sportsmanship and must not engage in any form of collusion or strategies intended to deceive other players.

7 Prohibited Conduct and Activities

To ensure a fair and safe gaming experience for all members, the following activities are strictly prohibited on the surewin platform:

• Use of automation software, bots, scripts, or any technological tools intended to gain an unfair advantage in games.
• Collusion between two or more players to manipulate game outcomes.
• Exploiting technical loopholes, bugs, or system errors to gain a financial advantage.
• Opening multiple accounts or using false identities to claim bonuses more than once.
• Money laundering or using the platform for any illegal purpose.
• Threatening, harassing, or abusing any support staff or other members.
• Sharing or selling your SureWin account to any other party.

8 Account Closure and Suspension

Surewin reserves the right to suspend or close any member's account at any time, with or without prior notice, if:

• The member is found to have violated any provision of these Terms and Conditions.
• Suspicious or fraudulent activity has been detected on the account in question.
• The member fails to provide the requested identity verification documents within the specified timeframe.
• Instructions from relevant regulatory bodies, legal authorities, or courts.

Members may also request voluntary account closure at any time by contacting the SureWin customer support team. In the case of voluntary closure, any eligible balance will be returned to the member once all conditions are met and verification is complete.

9 Liability Limits

Surewin provides the gaming platform "as is" and makes no guarantee that the service will be entirely free from interruptions or errors at all times. However, we are continually committed to ensuring the platform operates at the highest performance level.

To the extent permitted by applicable law, surewin shall not be liable for:

• Any indirect, incidental, or consequential losses arising from your use of the platform.
• Data loss resulting from technical failures or natural disasters beyond our control.
• Actions or omissions by third parties, including payment service providers or game providers.
• Any losses resulting from unauthorised access to your account due to your own negligence in safeguarding your login credentials.

SureWin's maximum total liability to any member under any circumstance shall not exceed the net deposit amount made by that member in the 30 days preceding the event giving rise to the claim.

10 Amendment of Terms and Applicable Law

Surewin reserves the right to modify, update, or replace any part of these Terms & Conditions at any time. Any changes will take effect immediately upon publication on this website. It is the member's responsibility to review the Terms & Conditions periodically to ensure you are always aware of the latest provisions.

Your continued use of the SureWin platform after any amendments are published constitutes your acceptance of the updated terms. If you do not agree with the amendments, you may request account closure by contacting our support team.

These Terms & Conditions are governed by and interpreted in accordance with applicable law. Any dispute that cannot be resolved internally will be referred to the appropriate dispute resolution body.